Privacy Policy

Effective Date: 24 April 2023

This Privacy Policy (the “Policy”) describes how Vitamin Well LLC, including its subsidiaries and affiliates (“Company”). , collect and use personal information about you when you visit our Site www.shop.nocco.com (“Site”), use our mobile application, make purchases, contact us, sign up for news, invites and offers or call us on the phone.

By “personal information,” Company means information that directly identifies you, such as your name, address, or email address. In this Policy, “you” means any person who visits our Site, uses our mobile application, makes purchases, contact us, sign up for news, invites and offers or calls us on the phone.

1. COLLECTION OF PERSONAL INFORMATION

Companycollects different types of categories of information from users who visit our Site, use our mobile application, make purchases, contact us, sign up for news, invites and offers or call us on the phone including: information to identify visitors personally, such as name, address/billing address, phone number, order information, email address, payment details, payment history, credit card information and payment reference number. In some instances, Companyrequests that users provide certain personal information in order to facilitate future communications, make a purchase of Company’s products, or receive services, information or other materials from Company. This Policy sets forth the practices that Companyintends to follow with respect to such personal information, as well as other information that can be used to identify a visitor’s computer or device.

Company collects such information from the following sources:

Directly from you. For example, when you contact or request information from us including via the CompanySite, make an online purchase, or create a Companyaccount.
Third Parties, including Service Providers. For example, service providers that Company uses, analytics companies, advertising networks and cooperatives, and other third parties that Company chooses to collaborate or work with.
Using cookies and automatic collection methods. Companyand its service providers may collect information from the computer, tablet, phone, or other device that you install our mobile application on, that you use to access our Site, or that you use to open an email or click on an advertisement from Company. Methods Companyuses include: cookies (which may be session-based or persistent, and are typically small data files that are stored on your hard drive or in connection with your Internet browser); web beacons or tags; flash cookies or Local Stored Objects; any other technologies.

Companywill use the personal information you provide for various purposes such as to facilitate future communications with you, assist you in making a purchase of Companyproducts or services, respond to your request for Companyinformation and materials, inform you about products or services that might interest you, or participate in promotions. To the extent that Company seeks personal information from you, you will be prompted to provide that information. However, you will always have the choice to decline to provide the information and not receive the services or materials from Company.

If you have signed up for the NOCCO Text Group, please find more information in our SMS PRIVACY POLICY.

2. SHARING OF PERSONAL INFORMATION

Company shares personal information with:

Company Affiliates. For example, Company affiliates may share business processes and common data systems.
Third parties and service providers that provide products or services to us. For example, companies that help us market or advertise to you, or that provide products or services to you. Companymay use third parties or service providers to help with auditing interactions and transactions with you, addressing security, fixing errors, helping us with advertising or marketing, maintaining accounts and providing customer service, helping with our internal research, and verifying service quality or safety.

Company may also access, transfer, disclose, and preserve personal information when doing so is necessary to: comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies; operate and maintain the security of Company’s systems, including to prevent or stop an attack on our computer systems or networks; protect the rights or property or ourselves or others, including enforcing our agreements, terms, and policies; or act in urgent circumstances such as protecting the health or personal safety of an employee or worker, agent, customer, user of Company’s products or services, or member of the public.

3. COOKIE NOTICE

A cookie is a tiny piece of text placed on your computer’s hard drive by a Site you visit. Cookies help the Site to remember information about your visit, like your preferred language and other settings. This makes the Site more user friendly and your visits to the site more productive.

Company uses cookies through Google Analytics and other tracking software.

Company uses cookies in order to enable the basic functioning of the site, performance and functionality cookies in order to enable and streamline the basic functioning of the site across multiple webpages and browser sessions, to simplify your use of our site, to monitor, analyze and improve the performance and effectiveness of our site, and advertising or targeting cookies to serve you advertisements that are customized and relevant to you. Cookies collect the following categories of information: Times of visit, pages visited, time spent on each webpage; referring site details; type of web browser; type of operating system; flash version, JavaScript support, screen resolution, and screen color processing ability; network location and IP address; clicks on links leading to external Sites; user errors; clicks on videos; scroll depth; interactions with specific widgets; order data; HTTP headers; pixel specific data; button click data; optional values; form field names.

For information on how to adjust your browser settings to delete or control cookies, please visit http://www.aboutcookies.org/.

If you have any further questions, please feel free to contact dpo@vitaminwell.com.

You can also use the Cookie Settings to adjust the use of cookies.

4. SECURITY AND FRAUD

Company has implemented information security practices designed to help safeguard your personal information. Company do not authorize Companyemployees or our service providers to access or use this information unless they have a need to know it in connection with performing their employment duties or providing services to Company. Company does not use credit card information for any purpose other than to process payment for sales, and does not provide your credit card information to anyone other than the financial services institutions and contractors responsible for the confidential processing of your payment.

While Company will continue to exercise diligence and use measures to protect the security of this site, Company cannot warrant that all internet communications will be secure. If you have any questions about this Policy, please contact dpo@vitaminwell.com.

5. NOTICES, DISCLOSURES, AND STATE-SPECIFIC RIGHTS

Links to Third Party Sites. Company’s site or mobile application may provide links to other Internet sites, content or videos (embedded or direct links) maintained by third parties. Companyis not responsible for the sites, content, or videos accessed via the links, and Companynot reviewed the privacy practices of those third parties
California Privacy Rights. California law entitles residents to ask us for a notice describing what categories of personal information Company collects, from what sources, for what purpose and with whom Company shares such information. California law also provides residents with rights to request access to and deletion of certain personal information, to know whether personal information is shared, and to opt out of the “sale” of personal information. To understand how we honor these California rights, to make requests regarding these rights, and to learn more about how California law defines “personal information,” please visit our California Privacy Rights Notice.

6. INTERNATIONAL CUSTOMERS

The Site is meant for US customers only. You cannot order products if you do not have a US delivery address.

If you provide personal information through our site or mobile application separate from a purchase, you agree that the personal information will be transferred to and processed in the United States of America and any other country or jurisdiction at our sole discretion. The laws that apply to the use and protection of personal information in the United States or other countries or jurisdictions in which we transfer or process personal information may be different than the laws and protections in your country.

7. UPDATES TO THIS POLICY

Company may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. Company will notify you by posting the updated Policy on its site if there are any material changes to this Policy.

8. CONTACT FOR MORE INFORMATION

If you have any questions or comments about this notice, the ways in which we collect and use your personal information, your choices and rights regarding such use, please do not hesitate to contact us at:

Postal address: Vitamin Well LLC located at c/o Corporation Service Company, 251 Little Falls Drive, Wilmington, New Castle County, Delaware 19808, United States

Email: dpo@vitaminwell.com

9. COOKIE AUDIT

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary Cookies

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

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Functional Cookies

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

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Analytics Cookies

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

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Advertisement Cookies

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

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