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Privacy Policy
Effective Date: 24 April 2023
This Privacy Policy (the “Policy”) describes how Vitamin Well LLC, including its subsidiaries and affiliates (“Company”). , collect and use personal information about you when you visit our Site www.shop.nocco.com (“Site”), use our mobile application, make purchases, contact us, sign up for news, invites and offers or call us on the phone.
By “personal information,” Company means information that directly identifies you, such as your name, address, or email address. In this Policy, “you” means any person who visits our Site, uses our mobile application, makes purchases, contact us, sign up for news, invites and offers or calls us on the phone.
1. COLLECTION OF PERSONAL INFORMATION
Companycollects different types of categories of information from users who visit our Site, use our mobile application, make purchases, contact us, sign up for news, invites and offers or call us on the phone including: information to identify visitors personally, such as name, address/billing address, phone number, order information, email address, payment details, payment history, credit card information and payment reference number. In some instances, Companyrequests that users provide certain personal information in order to facilitate future communications, make a purchase of Company’s products, or receive services, information or other materials from Company. This Policy sets forth the practices that Companyintends to follow with respect to such personal information, as well as other information that can be used to identify a visitor’s computer or device.
Company collects such information from the following sources:
- Directly from you. For example, when you contact or request information from us including via the CompanySite, make an online purchase, or create a Companyaccount.
- Third Parties, including Service Providers. For example, service providers that Company uses, analytics companies, advertising networks and cooperatives, and other third parties that Company chooses to collaborate or work with.
- Using cookies and automatic collection methods. Companyand its service providers may collect information from the computer, tablet, phone, or other device that you install our mobile application on, that you use to access our Site, or that you use to open an email or click on an advertisement from Company. Methods Companyuses include: cookies (which may be session-based or persistent, and are typically small data files that are stored on your hard drive or in connection with your Internet browser); web beacons or tags; flash cookies or Local Stored Objects; any other technologies.
Companywill use the personal information you provide for various purposes such as to facilitate future communications with you, assist you in making a purchase of Companyproducts or services, respond to your request for Companyinformation and materials, inform you about products or services that might interest you, or participate in promotions. To the extent that Company seeks personal information from you, you will be prompted to provide that information. However, you will always have the choice to decline to provide the information and not receive the services or materials from Company.
If you have signed up for the NOCCO Text Group, please find more information in our SMS PRIVACY POLICY.
2. SHARING OF PERSONAL INFORMATION
Company shares personal information with:
- Company Affiliates. For example, Company affiliates may share business processes and common data systems.
- Third parties and service providers that provide products or services to us. For example, companies that help us market or advertise to you, or that provide products or services to you. Companymay use third parties or service providers to help with auditing interactions and transactions with you, addressing security, fixing errors, helping us with advertising or marketing, maintaining accounts and providing customer service, helping with our internal research, and verifying service quality or safety.
Company may also access, transfer, disclose, and preserve personal information when doing so is necessary to: comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies; operate and maintain the security of Company’s systems, including to prevent or stop an attack on our computer systems or networks; protect the rights or property or ourselves or others, including enforcing our agreements, terms, and policies; or act in urgent circumstances such as protecting the health or personal safety of an employee or worker, agent, customer, user of Company’s products or services, or member of the public.
3. COOKIE NOTICE
A cookie is a tiny piece of text placed on your computer’s hard drive by a Site you visit. Cookies help the Site to remember information about your visit, like your preferred language and other settings. This makes the Site more user friendly and your visits to the site more productive.
Company uses cookies through Google Analytics and other tracking software.
Company uses cookies in order to enable the basic functioning of the site, performance and functionality cookies in order to enable and streamline the basic functioning of the site across multiple webpages and browser sessions, to simplify your use of our site, to monitor, analyze and improve the performance and effectiveness of our site, and advertising or targeting cookies to serve you advertisements that are customized and relevant to you. Cookies collect the following categories of information: Times of visit, pages visited, time spent on each webpage; referring site details; type of web browser; type of operating system; flash version, JavaScript support, screen resolution, and screen color processing ability; network location and IP address; clicks on links leading to external Sites; user errors; clicks on videos; scroll depth; interactions with specific widgets; order data; HTTP headers; pixel specific data; button click data; optional values; form field names.
For information on how to adjust your browser settings to delete or control cookies, please visit http://www.aboutcookies.org/.
If you have any further questions, please feel free to contact dpo@vitaminwell.com.
You can also use the Cookie Settings to adjust the use of cookies.
4. SECURITY AND FRAUD
Company has implemented information security practices designed to help safeguard your personal information. Company do not authorize Companyemployees or our service providers to access or use this information unless they have a need to know it in connection with performing their employment duties or providing services to Company. Company does not use credit card information for any purpose other than to process payment for sales, and does not provide your credit card information to anyone other than the financial services institutions and contractors responsible for the confidential processing of your payment.
While Company will continue to exercise diligence and use measures to protect the security of this site, Company cannot warrant that all internet communications will be secure. If you have any questions about this Policy, please contact dpo@vitaminwell.com.
5. NOTICES, DISCLOSURES, AND STATE-SPECIFIC RIGHTS
- Links to Third Party Sites. Company’s site or mobile application may provide links to other Internet sites, content or videos (embedded or direct links) maintained by third parties. Companyis not responsible for the sites, content, or videos accessed via the links, and Companynot reviewed the privacy practices of those third parties
- California Privacy Rights. California law entitles residents to ask us for a notice describing what categories of personal information Company collects, from what sources, for what purpose and with whom Company shares such information. California law also provides residents with rights to request access to and deletion of certain personal information, to know whether personal information is shared, and to opt out of the “sale” of personal information. To understand how we honor these California rights, to make requests regarding these rights, and to learn more about how California law defines “personal information,” please visit our California Privacy Rights Notice.
6. INTERNATIONAL CUSTOMERS
The Site is meant for US customers only. You cannot order products if you do not have a US delivery address.
If you provide personal information through our site or mobile application separate from a purchase, you agree that the personal information will be transferred to and processed in the United States of America and any other country or jurisdiction at our sole discretion. The laws that apply to the use and protection of personal information in the United States or other countries or jurisdictions in which we transfer or process personal information may be different than the laws and protections in your country.
7. UPDATES TO THIS POLICY
Company may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. Company will notify you by posting the updated Policy on its site if there are any material changes to this Policy.
8. CONTACT FOR MORE INFORMATION
If you have any questions or comments about this notice, the ways in which we collect and use your personal information, your choices and rights regarding such use, please do not hesitate to contact us at:
Postal address: Vitamin Well LLC located at c/o Corporation Service Company, 251 Little Falls Drive, Wilmington, New Castle County, Delaware 19808, United States
Email: dpo@vitaminwell.com
9. COOKIE AUDIT
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary Cookies
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
| Cookie | Type | Duration | Description |
|---|---|---|---|
| __cfduid | persistent | 30 days | Cookie to maximize network resources, manage traffic, and protect our site from malicious traffic. |
| cli_user_preference | persistent | 1 Year | Keeps track of cookie consent for the current domain. |
| cookielawinfo-checbox-analytics | 0 | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checbox-analytics | persistent | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checbox-functional | 0 | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checbox-functional | persistent | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checbox-others | 0 | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
| cookielawinfo-checbox-others | persistent | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
| cookielawinfo-checkbox-advertisement | persistent | 11 Months | This cookie is set by the GDPR Cookie Consent plugin. This cookie is used to store the user's consent to cookies in the category "Marketing". |
| cookielawinfo-checkbox-analytics | persistent | 11 månader | This cookie is set by the GDPR Cookie Consent plugin. This cookie are used to store the user's consent to cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | persistent | 11 månader | This cookie is set by the GDPR Cookie Consent plugin. This cookie are used to store the user's consent to cookies in the category "Functional". |
| cookielawinfo-checkbox-necessary | 0 | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-necessary | persistent | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-necessary | persistent | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-non-necessary | persistent | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Non Necessary". |
| cookielawinfo-checkbox-performance | 0 | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
| cookielawinfo-checkbox-performance | persistent | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
| CookieLawInfoConsent | persistent | 11 Months | Checks whether consent for the use of cookies exists from you as a user. |
| geoIP | persistent | 1 day | Allows you as a customers to close the Site Location Notice |
| popup | persistent | 7 days | Allows you as a customers to close the Popup box |
| store_notice[notice id] | session | session | Allows you as a user to close our store message, which can be displayed in the store on certain occasions. |
| viewed_cookie_policy | 0 | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| viewed_cookie_policy | persistent | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| viewed_cookie_policy | persistent | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| viewed_cookie_policy | persistent | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| woocommerce_cart_hash | persistent | session | Helps WooCommerce determine when cart contents/data changes. |
| woocommerce_cart_hash | session | session | Helps our e-commerce platform WooCommerce to determine if changes are made to your shopping cart. |
| woocommerce_items_in_cart | session | 1 year | Helps WooCommerce determine when cart contents/data changes. |
| woocommerce_recently_viewed | persistent | session | Allows you as a customers to dismiss the Store Notice |
| wordpress_[hash] | persistent | Session | Stores the authentication details on login. The authentication details include the username and double hashed copy of the password. However, this usage of the cookie is limited to the admin console area, the backend dashboard of the website. |
| wordpress_logged_in_[hash] | persistent | Session | Used to indicate when you are logged in, and who you are. This cookie is maintained on the front-end of the website as well when logged in. |
| wordpress_test_cookie | 1 | session | This cookie is used to check if the cookies are enabled on the users'' browser. |
| wordpress_test_cookie | 1 | session | This cookie is used to check if the cookies are enabled on the users'' browser. |
| wordpress_test_cookie | persistent | session | Checks if the cookies are enabled on the browser to provide appropriate user experience to the users. This cookie is used on the front-end, even if you are not logged in. |
| wp_woocommerce_session_ | persistent | 2 days | Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. |
| wp-settings-{time}-[UID] | persistent | Session | Used to customize the view of your admin interface and the front-end of the website. The value represented by [UID] is the individual user ID of the user as given to them in the users’ database table. |
Functional Cookies
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
| Cookie | Type | Duration | Description |
|---|---|---|---|
| test_cookie | persistent | 11 months |
Analytics Cookies
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
| Cookie | Type | Duration | Description |
|---|---|---|---|
| _ga | persistent | 2 years | Our websites use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses several first party cookies to identify browsers and gather information about the browser behaviours on our websites. The information generated cannot identify you as an individual and is used for improving the websites’ functions and the perception and experience of our websites. Google Analytics also uses Google Analytics Advertising Features to collect behavioural data for the purpose of performing interest based advertising on Google Adwords platform. To manage settings for Google Analytics Advertising Features and opt-out of these features, visit the Google´s Ads Settings section. |
| sbjs_ | third party | 30 days | Defines the sources of visitors to the Site and stores the user’s actions on the Site. |
Advertisement Cookies
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
| Cookie | Type | Duration | Description |
|---|---|---|---|
| _fbp | third party | 3 months | Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers. |
| _gat | session | 1 minute | This cookie does not store user information; it is used only to limit the number of requests that must be made to doubleclick.net. |
| _gcl_au | third party | 2 månader | Used by Google AdSense to experiment with marketing and effectiveness. It is this cookie that provides the "Conversion Linker" function. It takes information in ad clicks and stores the information so that conversions can be attributed outside the landing page. |
| _gid | third party | 1 dag | This cookie is installed by Google Analytics. The cookie is used to store information about how visitors use our website and helps to create an analysis report on how the website performs. The information collected includes the number of visitors, the source from which they come and the pages visited. The data stored is anonymous. |
| _mtrid | Third Party | 1 year | This is the identifier cookie for Triggerbee, creating a session between pageviews and connecting sessions over time. This article describes what type of data that is stored in this cookie: https://help.triggerbee.com/article/359-what-data-does-triggerbee-collect-on-visits/ |
| fpv_{siteID} | Third Party | Session | This cookie keeps track of whether this is the first pageview of your visit. Only stored during the session. |
| mtr_goal | Third Party | Session | These cookies are related to achieving click-goals such as purchase, logging in, or reading a page. Only stored during the session. |
| mtr-consent{siteID} | Third Party | 2 years | These consent cookies are related to viewing the "Privacy & Cookie notification" and to given consents. |
| triggerbeewidgets_closed{siteId} | Third Party | 1 year | This is a cookie that keeps track of all the Triggerbee campaigns that the you as a visitor has closed, so you will not see them again. |
| triggerbeewidgets_state{siteId} | Third Party | Session | This is a cookie that stores campaign targeting, eg. the number of pageviews for the current session and all checked audiences. |
